Still Deciding?
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If your order isn’t quite right, here’s how to send it back with ease:
- Return windows vary by item, so be sure to check the product page for details.
- Items must be unworn, with tags still attached.
- To start a return, log into your account and head to the Returns Portal. Just follow the prompts—it’s quick, simple, and stress-free.
- Need a hand? We’re always here to make things easy. Just reach out if you need any help with your return—we’ve got you.
Are any purchases final sale?
Please note: Some items are marked as final sale and cannot be returned. These will always be clearly indicated on the product page.
The following items are not eligible for return or refund:
- Sale items
- Gift cards
If you’re unsure about a product or need clarification before purchasing, feel free to reach out—we’re always happy to help!
When will I get my order?
We process orders in 1–3 business days, and packages usually arrive within 3–7 business days. You’ll get tracking as soon as it’s on the way. Please note weekends and holidays aren’t included in processing times.
How do I find the right size?
We want you to feel amazing in every piece. Sizes, fit notes and measurements are listed on each product page to help guide you. If you’re unsure, reach out—we’re happy to help with personalized sizing advice.
Can I change or cancel my order?
Yes—you can request a change or cancellation if your order hasn’t shipped yet. Just email us at info@thetaniacollection.com right away, and we’ll do everything we can to help. We know timing matters, and we’re here to make things easy.
