FAQ

Payment & Orders

What payment methods do you accept? We offer secure checkout options including major credit and debit cards, Shop Pay, Apple Pay, Google Pay, and Shop Pay Installments.

Is it safe to use my credit card on your site? Yes. All payments are encrypted and processed through trusted, PCI‑compliant partners. We never store your full card details, and every transaction is protected from checkout to delivery.

Can I modify or cancel my order? Processing begins quickly, so changes aren’t always possible. Reach out as soon as you can and we’ll assist where we’re able.

Do you offer gift cards? Yes. Digital gift cards are available in multiple denominations and delivered instantly.

Shipping & Delivery

When will my order arrive? Orders are processed within 1–3 business days. Standard shipping typically arrives within 3–7 business days after processing. You’ll receive tracking information once your order ships.

Do you ship internationally? We currently ship within the United States only.

What are your shipping costs? Shipping rates are calculated at checkout based on your location, items, and carrier rates from our brand partners.

My package shows delivered, but I don’t have it. Carrier scans can appear before the package arrives. Check nearby areas or with neighbors. If it hasn’t shown up within 24 hours, contact us and we’ll help.

Returns

What is your return policy? Returns can be initiated within 14 days of delivery. Items must be unworn, with original tags attached. Return shipping fees may apply for select items.

How do I start a return? Log in to your account to begin. Once approved, you’ll receive a prepaid return label by email. If you need assistance, contact us with your order number.

Are sale items returnable? Sale items, gift cards, and pieces marked Final Sale cannot be returned or refunded.

When will I receive my refund? Once your return is received, please allow 2–5 business days for processing. Refunds are issued to the original payment method.

Products & Sizing

How do I find my size? Each product page includes detailed measurements and a size chart. If you’re unsure or between sizes, our team is happy to help.

Are your product photos accurate? We aim to represent colors and details as accurately as possible. Slight variations may occur due to lighting or screen settings.

Do you restock sold‑out items? Many of our styles are offered in limited quantities and may or may not return once sold out. We restock select pieces when available, but several items are exclusive to their original release.

How do I care for my items? Care instructions are included on each product’s tag. Follow the manufacturer’s guidelines to maintain quality and longevity.

Account & Privacy

Do I need an account to place an order? You’re welcome to check out as a guest — no account required.

If you’d like to view your order history or track past purchases, you can create an account using your email. You’ll receive a secure 6‑digit verification code for password‑free access. You can also sign in with your Shop account for a seamless checkout experience.

How do I reset my password? Select Forgot Password on the login page and follow the instructions sent to your email.

How is my personal information used? Your information is used solely to process orders and enhance your experience.