FAQ

What payment methods do you accept We offer a curated selection of secure payment options:

• Major credit & debit cards — via Shopify Payments (Visa, Mastercard, American Express, Discover)

• Shop Pay — accelerated checkout with saved details

• Apple Pay — one‑tap checkout on eligible Apple devices

• Google Pay — one‑tap checkout on Android and Chrome

• Shop Pay Installments — buy now, pay later through Shopify Payments

Is it safe to use my credit card on your site Yes. All transactions are encrypted and processed through PCI‑compliant partners. We never store your full card details, and every payment is protected from checkout to delivery.

Can I modify or cancel my order Processing begins quickly, so changes aren’t guaranteed. Contact us as soon as possible and we’ll assist where we can.

Do you offer gift cards Yes. E‑Gift Cards are available in multiple denominations and delivered instantly.

Shipping & Delivery

How long will it take to receive my order Orders are processed within 1–3 business days. Standard shipping typically arrives within 3–7 business days after processing. Tracking information is sent once your order ships.

Do you ship internationally We currently ship within the United States only.

What are your shipping costs Shipping rates are calculated at checkout based on your location, items, and carrier rates from our brand partners.

My package shows as delivered, but I haven’t received it Carrier scans may appear before arrival. Check nearby areas and with neighbors. If it hasn’t arrived within 24 hours, contact us.

Returns

What is your return policy Returns can be initiated online within 14 days of delivery. Items must be unworn with original tags attached. Return shipping fees may apply for select items.

How do I start a return Log in to your account to begin. Once approved, you’ll receive a prepaid return label via email. If you need assistance, contact us with your order number.

Are sale items returnable Sale items, gift cards, and pieces marked Final Sale cannot be returned or refunded.

How long does a refund take Once your return is received, please allow 2–5 business days for processing. Refunds are issued to the original payment method.

Products & Sizing

How do I find my size Each product page includes detailed measurements and a size chart. If you’re unsure or between sizes, our team can assist.

Are your product photos accurate We aim to represent colors and details as accurately as possible. Slight variations may occur due to lighting or screen settings.

Do you restock sold‑out items We restock select styles when available.

How do I care for my items Care instructions are included on each product’s tag. Follow the manufacturer’s guidelines to maintain quality and longevity.

Account & Privacy

Do I need an account to place an order You’re welcome to check out as a guest — no account required.

If you’d like to view your order history or track past purchases, you can create an account using your email. We’ll send a 6‑digit verification code for secure, password‑free access.

You can also sign in with your Shop account for a seamless, pre‑filled checkout experience.

How do I reset my password Select Forgot Password on the login page and follow the instructions sent to your email.

How is my personal information used Your information is used solely to process orders and enhance your experience. For full details, view our Privacy Policy.