FAQ

Ordering & Payment

What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express, Discover) and Shop Pay. Shop Pay offers flexible installment payment options at checkout.

Is it safe to use my credit card on your site? Absolutely. We use industry‑standard SSL encryption to protect your payment information. Your security is our top priority.

Can I modify or cancel my order after placing it? Order changes are never guaranteed, as we begin processing quickly. If you need to update or cancel your order, or adjust the shipping address, please contact us right away. The sooner we hear from you, the more likely we can help.

Do you offer gift cards? Yes! Gift cards are available in various denominations and make the perfect gift.

Shipping & Delivery

How long will it take to receive my order? Standard shipping typically takes 5–7 business days within the continental US. Expedited options are available at checkout. You'll receive tracking information once your order ships.

Do you ship internationally? Currently, we only ship within the United States.

What are your shipping costs? $7.95 flat‑rate shipping on all orders under $75. Free shipping on orders $75+.

My package shows as delivered but I haven't received it. What should I do? First, check with neighbors or household members. Sometimes carriers mark packages as delivered before they arrive. If you still can't locate it after 24 hours, please contact us.

Returns

What is your return policy? We accept returns within 7 days of delivery for unworn, unwashed items with original tags attached. Please visit our Return Policy page for complete details.

How do I start a return? If you have an account, simply log in and initiate a return through your order history. If you checked out as a guest, please contact us with your order number and we'll assist you with the return process.

Are sale items returnable? Sale/Clearance items are final sale and cannot be returned.

How long does it take to process a refund? Once we receive your return, please allow 5–7 business days for processing. Refunds will be issued to original payment methods.

Products & Sizing

How do I find my size? Each product page includes detailed measurements and a size chart. If you're between sizes or have questions about fit, please don't hesitate to contact us.

Are your product photos accurate? We strive to represent colors and details as accurately as possible. However, please note that colors may vary slightly due to monitor settings and lighting.

Do you restock sold‑out items? We do our best to restock popular items, but availability depends on our suppliers.

How do I care for my items? Care instructions are included on the product tag. Generally, we recommend following the manufacturer's care guidelines to maintain quality and longevity.

Account & Privacy

Do I need an account to place an order? No, you can check out as a guest. However, creating an account allows you to track orders, save favorites, and enjoy faster checkout.

How do I reset my password? Click "Forgot Password" on the login page and follow the instructions sent to your email.

How is my personal information used? We respect your privacy and only use your information to process orders and improve your shopping experience. View our Privacy Policy for details.

Contact & Support

How can I contact customer service? For immediate support, use the chat widget below or visit our Contact page. We respond as quickly as possible.

Do you have a physical store? We operate exclusively online, which allows us to offer a wider selection and better prices.

Can I sign up for your newsletter? Yes! Subscribe at the bottom of our homepage to receive exclusive offers, new arrivals, and style inspiration.