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How can I check the status of my order? You can track your order by logging into your Account Profile and selecting “Order History.” You'll find real-time updates on processing, shipping, and delivery.
How can I track my order? After your order is shipped, you’ll receive a confirmation email containing a tracking number. Simply use this number to monitor your shipment either through the carrier’s website or by signing in to your profile.
What is your return policy? Return eligibility varies by item. Some items require returns within 7 days, while others allow up to 30 + days.
How do I return an item? Simply go to your Account Profile and follow the return process. Once we inspect the item, we’ll issue a return label. Some returns are free, while others may include a shipping fee—details will be provided upfront.
Can I exchange an item? We currently do not offer exchanges. However, you can return the item for a refund and place a new order for the desired item.
Something I purchased is now on sale. Can I receive a price adjustment? Unfortunately, we do not offer price adjustments on items that go on sale after purchase.
Do you ship to P.O. Boxes? Yes, but please note that we do not hold responsibility for shipping and delivery to P.O. Boxes. Some items may not be eligible for P.O. Box delivery due to courier restrictions.
What is your shipping policy? Most orders can enjoy free shipping with no minimum purchase required. For select products, a minimum purchase may apply, and any applicable shipping details will be clearly outlined during checkout.
