FAQ

Frequently Asked Questions (FAQ)

 

What is The Tania Collection?

The Tania Collection, based in Texas, is your go-to online destination for unique fashion. We curate selections from some of the world's most sought-after boutique brands. Our mission is simple: to offer stylish, high-quality pieces that make you feel incredible and confident every time you wear them.

How can I place an order?

To place an order, simply browse our online store, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase. You will receive an email confirmation once your order is placed.

What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), and other secure payment options as listed at checkout.

Do you ship worldwide?

We only ship within the United States and Canada.

How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.

Something I purchased is now on sale. Can I receive a price adjustment?

Unfortunately, we do not offer price adjustments on items that go on sale after purchase.

What is your return policy?

We have a 7-day return policy for unused and unworn items with original tags attached. To initiate a return, simply log into your account and request the item for return.

Can I exchange an item?

We currently do not offer exchanges. However, you can return the item for a refund and place a new order for the desired item.

Do you ship to P.O. Boxes?

Yes, but please note that we do not hold responsibility for shipping and delivery to P.O. Boxes. Some items may not be eligible for P.O. Box delivery due to courier restrictions.

 

Can I change or cancel my order after it has been placed?

If you need to modify or cancel your order, please reach out to us promptly. While we’ll do our best to accommodate your request, once an order has been processed, we cannot guarantee changes or cancellations.

 

How can I contact customer support?

You can reach our customer support team via email at info@thetaniacollection.com or by using the contact form on our website. We aim to respond to all inquiries within 24 hours.

 

How can I stay updated on new arrivals and promotions?

You can sign up for our newsletter to receive updates on new arrivals, exclusive promotions, and more. Follow us on social media to stay connected and be the first to know about our latest offerings.