Refund policy

Return & Refund Policy

Eligible items may be returned within 7 calendar days after delivery. Please review the requirements and final-sale exclusions below. Return shipping fees may apply and vary by item.

Return Window

Returns are accepted within 7 calendar days after delivery.

How to Request a Return

Log in to your account and submit a return request for each item. Approvals are issued within 1 business day. You’ll receive a prepaid return label by email. Ship your return within 7 days, as labels will expire.

Eligibility Requirements

Items must be unworn, unaltered, and returned in their original packaging with all tags attached. Shoes must be tried on indoors on a clean carpeted surface to prevent scuffing and preserve their condition. All returns must be sent using the return label we provide. Items that do not meet these requirements cannot be accepted.

Final Sale Items

All sale items, gift cards, and products marked “Final Sale” are final sale and cannot be returned or refunded, except where required by law.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us with your order number and a clear photo of the issue. Our team will review your claim and ensure it is resolved promptly and appropriately.

Processing & Refunds

Returns are processed within 2–5 business days once the returned item is received and inspected. Return shipping fees may apply and vary by item. Refunds are issued to your original payment method, and timing varies depending on your bank.